Refund and Returns Policy

Effective Date: 2024

1. Introduction

Thank you for shopping at Bean Me Up Coffee. We strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied with your order, this Returns and Refunds Policy explains how you can return products and request refunds.

2. Returns

Eligibility:

• Condition: To be eligible for a return, products must be unused, in their original packaging, and in the same condition as when you received them.
• Timeframe: You may return products within 15 days from the date of delivery.

Process:

• Return Request: To initiate a return, please contact our customer service team at info@beanmeupcoffee.co.za or 082 592 3662 with your order number and a brief explanation of the reason for the return.
• Return Procedure: We will provide you with instructions on how to return the product.
• Shipping Costs: You are responsible for the shipping costs associated with returning the product unless the return is due to an error on our part or a defective product.

3. Refunds

Eligibility for Refunds:

• Approved Returns: Refunds will be processed once we receive and inspect the returned product. The product must meet the conditions specified in our returns policy.
• Non-Refundable Items: Certain items, such as custom orders or products marked as non-returnable, may not be eligible for refunds.

Refund Process:

• Processing Time: Refunds will be issued to the original payment method within 2 business days of receiving the returned product.
• Partial Refunds: If only part of your order is returned, we will issue a partial refund based on the returned items.

4. Exchanges

Eligibility for Exchanges:

• Condition: To exchange a product, it must be unused and in its original packaging.
• Process: Contact our customer service team at info@farmerharry.co.za to request an exchange. We will provide instructions on how to return the original product and receive a replacement.

5. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately at 082 592 3662. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at:

Bean Me Up Coffee
Email: info@farmerharry.co.za
Phone: 082 592 3662
Address: 332 Imam Haron Road, Lansdowne, Cape Town, 7780